Privacy Policy

This website, its online booking systems, and inquiry workflows are managed and maintained by ineedleads.ca on behalf of Helonk Auto. We ensure all systems adhere to modern digital security standards, privacy regulations, and encrypted transmission protocols.

When you interact with our website to request a quote, book a service appointment, or submit an inquiry, we collect the personal and vehicular details you choose to provide. This typically includes your full name, phone number, email address, physical address or municipality, vehicle details (year, make, model, mileage), preferred scheduling dates, and descriptions of vehicle issues or requested repairs.

We also use privacy-first, cookieless platform analytics (Vercel Web Analytics) to understand aggregated site performance and page load metrics. This data is anonymized and never used for individual profiling, behavioral tracking across third-party sites, or targeted advertising.

We collect and store your information strictly to communicate with you, process repair requests, prepare accurate cost estimates, schedule shop visits, provide customer support, and fulfill auto repair and maintenance services.

Submitting a service request authorizes Helonk Auto and its technical management team at ineedleads.ca to contact you by phone, email, or SMS regarding your vehicle inquiry. We never sell, rent, or trade your personal information to third-party marketers or data brokers.

To ensure dependable availability and swift communication, our infrastructure utilizes trusted enterprise service providers, including Vercel for high-availability cloud hosting and Resend for transactional email dispatch. All data in transit is encrypted using industry-standard TLS/SSL encryption, and administrative access is protected by authenticated, role-based controls and AES-256 encrypted backups.

We retain inquiry and service records only as long as necessary to fulfill automotive services, maintain accounting records, honor warranty commitments, and satisfy applicable legal obligations. You have the right to request access to the personal data we hold about you, request corrections, or request deletion of your records where legally permissible.

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact our website management team directly by email at contact@ineedleads.ca.

You may also reach Helonk Auto by telephone at (519) 796-8996 or visit the shop at 1420 S Cameron Blvd, Windsor, Ontario N9B 0A8.